Refund policy

30-day returns

In addition to any mandatory consumer rights, you may request a return within 30 days of receiving your item.

For returns under our voluntary 30-day return policy, items must be in their original condition and packaging and include all accessories and inserts. Proof of purchase is required.

How to start a return

Submit your request through our account center. You may also contact us at support@soundbrenner.com.

We will provide instructions on where and how to send your item. Please do not send items back before receiving return instructions.

Return eligibility and non-returnable items

Gift cards and items that have been used, worn, altered, damaged after delivery for reasons not caused by us, or returned incomplete are not eligible under our voluntary 30-day return policy, except where mandatory consumer law requires otherwise.

This does not affect your rights if an item arrived damaged, defective, or incorrect.

Return shipping and original delivery costs

For returns under our voluntary 30-day return policy, return shipping costs are your responsibility. Original delivery charges are non-refundable. If your order qualified for free shipping, the actual outbound shipping cost incurred by us will be deducted from your refund.

These rules do not apply where mandatory consumer law requires otherwise or where the return is due to a damaged, defective, or incorrect item.

Damaged, defective, or incorrect items

Inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Items reported after the voluntary 30-day return period may still qualify for repair, replacement, a price reduction, or a refund under our warranty or applicable mandatory consumer law. Nothing in this policy limits your statutory rights.

Exchanges

Exchanges are available if your item meets the applicable return requirements. Contact us and let us know which item you would like in exchange.

European Union 14-day right of withdrawal

Our voluntary 30-day return policy does not replace your statutory rights. If you are an EU consumer and the statutory right of withdrawal applies to your purchase, you may withdraw from an eligible online purchase without giving a reason within 14 calendar days. The withdrawal period begins on the day after you, or a person designated by you other than the carrier, receives the goods. If one order is delivered in separate shipments, lots, or pieces, the period begins on the day after the last item, lot, or piece is received.

To exercise this right, submit a clear withdrawal request through our account center or email support@soundbrenner.com before the withdrawal period expires. Prior approval is not required to exercise this statutory right.

After notifying us, you must return the goods without undue delay and no later than 14 calendar days after sending your withdrawal notice.

You are responsible for the direct cost of returning the goods. You may inspect the goods as you would in a retail store, but we may reduce your refund to reflect diminished value caused by handling, use, or damage beyond what was necessary to establish their nature, characteristics, and functioning.

We will refund all payments received from you, including the cost of the least expensive standard delivery option paid for your order. Additional costs resulting from choosing expedited or upgraded delivery are non-refundable.

We will issue the reimbursement to your original payment method without undue delay and no later than 14 calendar days after receiving your withdrawal request. We may withhold reimbursement until we receive the goods or you provide evidence that they were sent back, whichever occurs first.

Other refunds

For returns that are not governed by the EU statutory withdrawal rules, we will notify you after receiving and inspecting the returned item. If approved, the refund will be issued to your original payment method within 10 business days.

Your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at support@soundbrenner.com.

Contact

If you have questions about returns or refunds, visit our account center or email support@soundbrenner.com.