|Country||Estimated Delivery||Shipping Fee||Tax Rate|
|Argentina||5-7 Business Days||30$||–|
|Australia||2-4 Business Days||8,90$||–|
|Belgium||2-4 Business Days||8,90$||–|
|Brazil||5-7 Business Days||30$||33%|
|Canada||2-4 Business Days||8,90$||5%|
|Chile||5-7 Business Days||30$||–|
|Cuba||5-7 Business Days||50$||–|
|Denmark||2-4 Business Days||8,90$||–|
|Estonia||2-4 Business Days||8,90$||23%|
|Faroe Islands||Shipping Disabled||–||–|
|Finland||2-4 Business Days||8,90$|
|France||2-4 Business Days||8,90$||23%|
|Germany||2-4 Business Days||8,90$||22%|
|Greece||5-7 Business Days||30$||26%|
|Hong Kong||2-3 Business Days||0$||–|
|Iceland||5-7 Business Days||30$||–|
|Ireland||2-4 Business Days||8,90$||–|
|Israel||2-4 Business Days||8,90$||–|
|Italy||2-4 Business Days||8,90$||25%|
|Japan||2-4 Business Days||8,90$||–|
|Luxembourg||2-4 Business Days||8,90$||20%|
|Mexico||5-7 Business Days||8,90$||–|
|Netherlands||2-4 Business Days||8,90$||24%|
|New Zealand||2-4 Business Days||8,90$||–|
|Nigeria||5-7 Business Days||30$||–|
|Peru||5-7 Business Days||30$||–|
|Philippines||5-7 Business Days||30$||–|
|Poland||2-4 Business Days||8,90$||26%|
|Rest of World||5-7 Business Days||8,90$||–|
|Singapore||2-4 Business Days||8,90$||–|
|South Korea||2-4 Business Days||8,90$||–|
|Spain||2-4 Business Days||8,90$||24%|
|Sweden||2-4 Business Days||8,90$||–|
|Switzerland||2-4 Business Days||8,90$||–|
|Taiwan||2-4 Business Days||8,90$||–|
|Turkey||5-7 Business Days||30$||–|
|Ukraine||5-7 Business Days||30$||–|
|United Kingdom||2-4 Business Days||8,90$||23%|
|United States||2-4 Business Days||8,90$||–|
When will I receive the tracking number?
When your order is dispatched, you’ll receive an email with tracking details.
My parcel has been lost, what should I do?
First, check with your concierge or reception in case the parcel has been delivered to them. Still no luck? Email customer service, email@example.com with your tracking number and order number and we’ll sort it out.
Do you ship internationally?
Absolutely, we’re a global retailer! Please refer to the above shipping table for more details. Be sure to contact us if you would like us to start shipping to your country, we’re always working hard to expand our delivery network.
Duties and taxes, what’s the deal?
We want to make concerns about duties and taxes a thing of the past and we’re working to make this a reality. In the meantime, kindly refer to the table above which outlines the various thresholds in different countries.
If your location is not listed in the above table, you will need to settle any duty and tax that are incurred in your region.
Can I return the product, if I am dissatisfied with it?
If you are unhappy with an item or you simply change your mind you can return it to us within 30 days of receipt.
If you opened the packaging, please make sure to send us back all included items for example accessories, manuals and the packaging itself. You will have to pay for the return shipping to Soundbrenner Limited.
After we have inspected your returned item and can confirm it is eligible for a refund, we will send you the money directly to the payment account you used when placing the order with us.
What if I receive a faulty good?
We have severe quality control measures in place to ensure our items arrive in good condition.
Despite this, items can sometimes arrive with defects or it can happen that you receive items different from what you ordered due to a mistake on our part.
In such cases we will send you a replacement free of charge. It may be necessary that you destroy the faulty items or ship the items you received back to Soundbrenner Limited.
Please follow the instructions of our customer service representatives. Once we confirm that the items we sent you were defective or that they were different from what you ordered, we will refund you the cost of return shipping. Please obtain a receipt from your shipping provider which enables us to process the refund via PayPal.